Pickup & Reservation Policy

The Four Nineteen Smoke Co.

Our website allows registered customers to reserve merchandise for pickup and purchase at our physical retail location. Please review this policy before submitting an online reservation.

Online Reservations

All online orders are reservations for in-store pickup only.

We do not offer shipping or delivery.

Submitting an online reservation allows us to review product availability and prepare merchandise for pickup. A reservation does not constitute a completed purchase or sale.

All reservations are subject to inventory availability, customer eligibility, applicable laws, and store policies.

Mandatory Customer Accounts

A registered customer account is required to submit an online reservation.

Customers must provide accurate account information, including their legal name and valid contact information.

The name associated with the reservation must match the government-issued photo identification presented at pickup.

Customer accounts are used to manage reservations, communicate pickup status, and maintain reservation and purchase history.

Creating an account or submitting a reservation does not constitute a purchase or replace in-person identification and age verification.

Payment at Pickup

No online payments are accepted or collected.

Our website is used to reserve merchandise, not to complete purchases.

The actual purchase takes place at The Four Nineteen Smoke Co. retail location when the customer arrives to collect their reserved merchandise.

All payments are processed in person through our in-store point-of-sale system.

Applicable taxes and any necessary adjustments will be reflected at the time of purchase.

Customers may decline to complete a purchase before payment is collected.

Order Confirmation & Pickup Notifications

After submitting a reservation, customers will receive an order confirmation acknowledging that their request has been received.

An order confirmation does not mean the merchandise is ready for pickup.

Once a reservation has been reviewed and prepared, we will send a separate Ready for Pickup notification.

Please wait until you receive your Ready for Pickup notification before visiting the store to collect your reservation.

Reservation Hold Period

Reserved merchandise is generally held for up to 24 hours after the Ready for Pickup notification is sent.

The hold period begins when the Ready for Pickup notification is sent, not when the original reservation is submitted.

Reservations not collected within the applicable hold period may be canceled without further notice, and the merchandise may be returned to available inventory.

Customers who cannot collect their reservation within the designated period should contact the store before the hold period expires.

Extensions may be granted at our discretion but are not guaranteed.

High-Demand & Limited-Availability Merchandise

Certain high-demand, limited-quantity, promotional, or specially designated merchandise may have shorter reservation hold periods.

When a shorter hold period applies, the applicable deadline will be communicated to the customer.

We reserve the right to establish reasonable quantity limits, restrict repeated reservations, or cancel reservations when necessary to maintain fair product availability.

Identification Requirements

All customers collecting online reservations must present a valid, physical, government-issued photo ID.

The name on the identification must match the name associated with the reservation.

The person collecting the reservation must be the individual named on the reservation.

Third-party pickups are strictly prohibited. No exceptions will be made.

Customers may not send another person to collect merchandise on their behalf, even if that person possesses the reservation confirmation or the customer's identification.

We reserve the right to refuse a sale or cancel a reservation if identity or eligibility cannot be verified.

Age Verification & Restricted Merchandise

Customers purchasing tobacco, nicotine, vaping products, or other merchandise subject to a minimum purchasing age of 21 must be at least 21 years old.

Age verification is completed in person at our retail location before the purchase is finalized.

Customers must present acceptable government-issued photo identification and satisfy all applicable eligibility requirements.

Submitting an online reservation or creating a customer account does not establish eligibility to purchase age-restricted merchandise.

We reserve the right to refuse any transaction that does not comply with applicable federal, Ohio, or local laws and regulations.

For additional information, please review our Age Verification & Compliance Policy.

Inventory Availability & Reservation Adjustments

We make reasonable efforts to maintain accurate online inventory. However, product availability may change due to in-store sales, inventory discrepancies, damaged merchandise, or other circumstances.

Submitting a reservation does not guarantee that merchandise will be available at the time of pickup.

If a reserved product becomes unavailable, we may contact the customer, adjust the reservation, remove unavailable merchandise, or cancel the reservation.

We do not guarantee substitutions, rain checks, or future availability of unavailable products.

Reservation Changes & Cancellations

Customers wishing to change or cancel a reservation should contact the store as soon as possible.

Because no payment is collected online, canceled or expired reservations do not require a refund.

We reserve the right to cancel reservations for reasons including, but not limited to:

Failure to collect merchandise within the applicable reservation hold period
Unavailable merchandise or inventory discrepancies
Inaccurate or incomplete customer information
Failure to provide valid identification
Failure to satisfy age-verification or other eligibility requirements
Attempts to arrange third-party pickups
Suspected fraudulent activity or reservation abuse
Applicable legal or regulatory restrictions

Repeated unclaimed reservations or misuse of our reservation system may result in restrictions on future reservation privileges.

Pricing & Product Information

We make reasonable efforts to display accurate product descriptions, availability, and pricing.

If a listing error, pricing discrepancy, or inventory issue is discovered, we reserve the right to correct the information or cancel the affected reservation before completing the sale, subject to applicable law.

Any pricing adjustments will be disclosed before payment is collected.

Customers may decline to complete the purchase if they do not agree with an adjustment.

Pickup Location & Business Hours

The Four Nineteen Smoke Co.
3015 N Holland Sylvania Rd, Suite E
Toledo, OH

All reservations must be collected in person at this location during regular business hours.

Customers are encouraged to verify current business hours before visiting, particularly during holidays or special events.

Returns & Refunds

Once merchandise has been purchased and collected, any return, exchange, or refund request is governed by our separate Return & Refund Policy and applicable law.

Canceling an unpaid reservation is not considered a merchandise return.

Compliance with Applicable Laws

All reservations and completed purchases are subject to applicable federal, Ohio, and local laws.

We reserve the right to decline transactions, cancel reservations, or remove products from availability when necessary to comply with legal or regulatory requirements.

Nothing in this policy authorizes a sale prohibited by applicable law.

Policy Agreement & Updates

By submitting an online reservation, customers acknowledge and agree to this Pickup & Reservation Policy and all other applicable store policies.

We reserve the right to update this policy as needed. Changes will be published on our website and will apply prospectively, subject to applicable law.

Contact Us

The Four Nineteen Smoke Co.
3015 N Holland Sylvania Rd, Suite E
Toledo, OH
Phone: 419-531-9100

For questions about reservations, pickup availability, identification requirements, or cancellations, please contact us before visiting the store.