Terms of service
Terms of Service
The Four Nineteen Smoke Co.
Welcome to The Four Nineteen Smoke Co. These Terms of Service govern your access to and use of our website, customer accounts, online merchandise reservation system, and related services.
Throughout these Terms, "we," "us," and "our" refer to The Four Nineteen Smoke Co.
By accessing our website, creating an account, or submitting an online reservation, you agree to these Terms and our applicable store policies.
1. Website Purpose & Online Reservations
Our website allows registered customers to browse available merchandise and submit reservations for purchase at our physical retail location.
Our website is a merchandise reservation platform. It does not process online purchases or payments.
Submitting a reservation does not constitute a completed sale, transfer ownership of merchandise, or guarantee product availability.
All reservations are subject to review, inventory availability, customer eligibility, applicable laws, and store policies.
2. In-Store Pickup Only
All online reservations are for in-store pickup only. We do not offer shipping or delivery.
Reserved merchandise must be collected personally by the customer named on the reservation at our retail location.
Third-party pickups are strictly prohibited. No exceptions will be made.
Customers must present valid, physical, government-issued photo identification matching the name associated with their reservation.
For additional information, please review our Pickup & Reservation Policy.
3. Payment & Completion of Purchases
No online payments are accepted or collected.
All purchases take place in person at The Four Nineteen Smoke Co. retail location.
Payment is collected through our in-store point-of-sale system when the customer completes the transaction.
All purchases remain subject to applicable identification, age-verification, product eligibility, and legal requirements.
Customers may decline to complete a purchase before payment is collected.
4. Customer Accounts
A registered customer account is required to submit online merchandise reservations.
Customers agree to:
- Provide accurate and complete account information, including their legal name and valid contact information.
- Maintain the security of their account and login credentials.
- Keep their account information current.
- Use only their own account when submitting reservations.
- Notify us of suspected unauthorized account activity.
Customers are responsible for activity conducted through their accounts to the extent permitted by applicable law.
We reserve the right to restrict, suspend, or terminate accounts when reasonably necessary to address fraud, misuse, legal violations, or breaches of these Terms.
Creating an account does not establish eligibility to purchase age-restricted merchandise.
5. Legal Age Requirements
Customers must meet all applicable legal age requirements before purchasing age-restricted merchandise.
Customers purchasing tobacco, nicotine, vaping products, or other merchandise subject to a minimum purchasing age of 21 must be at least 21 years old.
Age verification is completed in person before the purchase is finalized.
Website account registration, age confirmations, and online reservations do not replace required in-store identification and age verification.
We reserve the right to refuse any transaction when the customer's identity, age, or eligibility cannot be satisfactorily verified.
For more information, please review our Age Verification & Compliance Policy.
6. Reservation Confirmation & Pickup Notifications
After submitting an online reservation, customers may receive an order confirmation acknowledging receipt of their request.
An order confirmation does not mean the reserved merchandise is ready for pickup.
Once the reservation has been reviewed and prepared, we will send a separate Ready for Pickup notification.
Customers should wait until receiving this notification before visiting the store to collect their reservation.
Reserved merchandise is generally held for up to 24 hours after the Ready for Pickup notification is sent.
Certain high-demand or limited-availability merchandise may have shorter hold periods, which will be communicated to the customer.
Reservations not collected within the applicable hold period may be canceled and the merchandise returned to available inventory.
7. Product Availability, Descriptions & Pricing
We make reasonable efforts to provide accurate product descriptions, prices, and inventory information.
However, product availability may change due to in-store purchases, inventory discrepancies, damaged merchandise, or other circumstances.
We reserve the right to correct inaccurate listings, adjust available quantities, discontinue merchandise, or cancel affected reservations before completing a sale, subject to applicable law.
Any pricing changes or corrections will be disclosed before payment is collected.
Customers may decline to complete a purchase if they do not agree with a pricing adjustment.
8. Reservation Acceptance & Cancellation
We reserve the right to decline, modify, or cancel reservations when reasonably necessary, including for:
- Unavailable merchandise or inventory discrepancies
- Incorrect product descriptions or pricing errors
- Inaccurate or incomplete customer information
- Failure to satisfy identification or age-verification requirements
- Attempts to arrange prohibited third-party pickups
- Suspected fraudulent activity or reservation abuse
- Failure to collect merchandise within the applicable hold period
- Applicable legal or regulatory restrictions
When appropriate, we may notify customers of changes or cancellations using the contact information associated with their accounts.
Because no online payment is collected, cancellation of an unpaid reservation does not require a refund.
9. Quantity Limits & Reservation Abuse
We reserve the right to establish reasonable reservation quantity limits for individual products, customers, or households.
High-demand, promotional, or limited-availability merchandise may be subject to additional restrictions.
Repeated unclaimed reservations, use of multiple accounts to circumvent quantity limits, or other misuse of our reservation system may result in reservation cancellation or restrictions on future account privileges.
10. Returns, Exchanges & Refunds
Completed in-store purchases are generally final.
We do not offer voluntary refunds for change of mind or unwanted merchandise.
Limited exchanges or store credit may be considered under the conditions established in our Return & Refund Policy.
Nothing in these Terms limits any refund, remedy, or consumer right required by applicable law.
Please review our Return & Refund Policy before completing a purchase.
11. Prohibited Website & Account Activities
Customers may not use our website, customer accounts, or reservation services to:
- Engage in unlawful, fraudulent, or deceptive activity
- Attempt to obtain age-restricted merchandise without meeting applicable legal requirements
- Submit reservations using false or misleading information
- Use another person's identity or customer account without authorization
- Arrange unlawful purchases on behalf of underage individuals
- Interfere with the operation, security, or availability of our website
- Attempt unauthorized access to customer information or store systems
- Use automated tools to abuse reservation limits or disrupt store operations
- Violate applicable federal, Ohio, or local laws
We may restrict website access, suspend accounts, or cancel reservations when reasonably necessary to address prohibited conduct.
12. Third-Party Services
Our website may use third-party technology providers for website hosting, customer accounts, reservation management, notifications, analytics, and related functionality.
These services may be subject to their own terms and privacy practices.
We are not responsible for third-party conduct outside our reasonable control, except where applicable law provides otherwise.
13. Website Availability
We make reasonable efforts to maintain the availability and accuracy of our website and reservation services.
However, website functionality may occasionally be interrupted by maintenance, technical problems, service-provider outages, or other circumstances.
We do not guarantee uninterrupted website access or the continuous availability of any particular merchandise.
14. Product Use & Safety
Customers are responsible for following applicable product instructions, manufacturer warnings, and laws governing the possession and use of merchandise.
Improper use, unauthorized modification, or misuse of merchandise may create safety risks and may affect eligibility for discretionary exchanges or manufacturer warranty coverage.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
15. Limitation of Liability
To the extent permitted by applicable law, The Four Nineteen Smoke Co. is not responsible for losses arising solely from circumstances beyond our reasonable control, including certain third-party service interruptions or customer misuse of merchandise.
Nothing in these Terms excludes or limits liability for conduct or damages where such exclusion or limitation is prohibited by law.
Any applicable statutory rights and remedies remain unaffected.
16. Indemnification
To the extent permitted by applicable law, customers agree to be responsible for losses, claims, or expenses arising from their unlawful conduct, intentional misuse of our services, or material violation of these Terms.
This provision does not require customers to indemnify us for our own unlawful conduct or for liabilities that cannot legally be transferred.
17. Changes to These Terms
We reserve the right to update these Terms of Service to reflect changes in business operations, website functionality, store policies, or applicable legal requirements.
Updated Terms will be published on our website and will apply prospectively, subject to applicable law.
Customers are encouraged to review these Terms periodically.
18. Governing Law
These Terms are governed by the laws of the State of Ohio, subject to applicable federal law and any mandatory consumer protections or other legal requirements.
19. Contact Information
The Four Nineteen Smoke Co.
3015 N Holland Sylvania Rd, Suite E
Toledo, OH
Phone: 419-531-9100
Questions regarding these Terms of Service may be directed to our store using the contact information above.